Frequently Asked Questions


You can make changes to your booking up to 24 hours before your scheduled pick-up time. To amend your booking, please Contact Us by Email / WhatsApp Email: WhatsApp: +962780107995
You can cancel your booking via email / WhatsApp using the details contained in your confirmation email. Email: WhatsApp: +962780107995
Your flight will be monitored for delays to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. Please note that the update to the new arrival time is subject to availability.
Yes, please submit your new flight schedule as soon as possible via email / WhatsApp. If your pick-up time is within 24 hours, please call +962780107995
The driver will be waiting in the airport's arrivals lounge, holding a sign showing the Lead passenger's name.
The average height of medium luggage is approximately 76cm / 30 inches and the width of around 45cm / 18 inches. Small or cabin baggage has a height of roughly 48cm / 19 inches and a width of approximately 32cm / 13 inches. If you have large or oversized luggage, please specify the dimensions in the special instructions field of the booking form.
For private transfers, you and your group will be the sole occupants of the vehicle
The private transfer service takes you directly to your accommodation