Frequently Asked Questions (FAQ)


What happens if my flight delayed?

Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to lack of available vehicles, You will not be charged and you need to manage your new transfer by yourself.

Where will I meet my driver?

For transfers from the airport, you should proceed to the arrivals hall or to the meeting point specified on your booking voucher, where your driver or a representative will be waiting for you with a sign or a tablet showing the lead passenger’s name or the logo

For transfers from your accommodation, the driver will wait for you at the reception or outside the building.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions on WhatsApp 000962780107995 or email:

What luggage entitlement will I have?

You can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar). Carry-on cases are considered to be suitcases rather than hand luggage.

If you are in any doubt as to whether your luggage will fit in the vehicle, we strongly recommend you upgrade to a larger one in order to ensure that you have a comfortable and stress-free journey


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